Why do we always have to wait at the doctor's office

Why do we always have to wait at the doctor's office
Why do they make us wait?  Why? Because they can...
Tuesday, April 22 2008

I have an appointment set at 8:00 am; first one so that I can get in
and get out right. Wrong, it=92s now 8:45 and I am still waiting. What
gives? If you and I ran our business this way clients would go
someplace else right? Well, it seems that doctors simply don't have to
play by that same service rule- and since they are all the same in
this regard it is hard to just change. So what do you do?

Why? Because they can... Not for long; doing things the same way for
too long will cause a change; and you had better be the one to make
that change- or your competitor will.

In business the old rule "customer is king" has never been more true
than it is right now- if you are growing your company you had better
hang on to the client base you have along the way; and don't make the
wait for an hour to get services from you!

--- Andy Bailey
http://www.allbusiness.com/bio/andy-bailey/3471168-1.html